Client Testimonials

Past Client Testimonials

Jenny and Justin have been my real estate agents for several transactions and I am extremely pleased with their services. I have worked with them several times from 2019-2021 and I have always found them to be both professional and patient with a solid understanding of current market conditions.

Jenny first helped me find a place to rent while I was living overseas and was moving back to live in Toronto. Despite the 12 hour time difference, she did several virtual showings with me which greatly eased the stress of finding a suitable place without being there in person!

I’ve also purchased two properties through them. I was a first-time home buyer and Jenny made the experience easy and enjoyable. She was also there to help me with the renovation process. Her feedback and referrals for contractors were invaluable and I’m extremely happy with how my place turned out after the renovations!

I purchased my second property in an extremely competitive housing market and competition was fierce between buyers. I ended up in several bidding wars and Jenny and Justin were always straight forward when it came time to negotiating offers and were genuinely invested in my best interest. They answered all questions I had concerning any property that I was interested in and helped me in getting the one I wanted!

They also helped me out in leasing my property and their experience with rentals enabled me to find a suitable renter within a short time.

I am very grateful for all of their efforts and would highly recommend their services to anyone in need of a great real estate agent!

-Donna Mak

A friend referred me to Justin after I confided I was struggling with my Toronto housing hunt and finding the process intimidating. The difference after switching to Justin was night and day — he was proactive, responsive, mature, thoughtful and kind. I felt like I was finally in good hands. Even though I wasn’t a big fish as far as clients go, Justin showed me utmost consideration and made me feel like his top priority. He shepherded me through the entire process and ended up finding me a perfect place I never would have discovered myself – and even negotiated some unexpected savings! If I ever need a realtor again Justin and Jenny will definitely be my first call.

-Melissa P

We had a wonderful experience working with Justin. Justin demonstrated great knowledge about the market and was patient with us as we worked through whether buying or renting made the most sense for us in this climate and our current season of life. Justin was attentive to our needs, quick to respond, and gave us honest feedback as we navigated through our search.

We will definitely plan on working with Justin again in the future!

-Stephanie Wong

I found Justin and Jenny by chance from calling about one of their listed properties downtown a couple of years ago. While I did not end up buying that property, Justin has become my go-to source for anything real estate related, and a family friend. He is knowledgeable, honest, patient, responsive and professional. We share a similar passion for the real estate market, and attention to detail. He has since helped me successfully complete two relatively difficult purchase transactions and we continue to work closely together on the staging, sale and leasing of my properties. Friends and family I have recommended Justin to have also found him to be among the best they have dealt with.

-Phillip Huang

Not all real estate agents are alike! We met Justin and Jenny by happenstance but wish that we could have found them sooner. No hour was too late in the evening, and no hour too early in the morning to take us to a property. Always offering to drive, Justin and Jenny were warm, kind and extremely thoughtful. They were mindful of our exact circumstances and tailored showings of properties in the GTA accordingly. Honesty and integrity are among their strongest attributes but let’s be frank: whether you’re buying or selling, you’re looking for someone to get the job done! Look no further: in the midnight hour of the race to purchase exactly what we were looking for, we found out that we were likely going to lose – no sooner was Justin directly on the phone with the seller pleading our case. I still don’t know what he could have possibly said to shift the tides but he won the home for us! Incredible. Highly recommended!

-Brent Laurence

My partner and I worked with Justin to seek out a rental option in Toronto for Nov/Dec. 2021 occupancy. Although we were just looking to rent (vs. purchase), Justin was still always so quick to respond, was knowledgeable on the rental and real estate market as a whole, and took the time to set us and answer questions we had prior to doing any onsite walkthroughs. Including disclosing building and neighbourhood information that would be important for us to know should we choose to live there.

During the process of securing a rental unit, Justin was very professional and had our best interests in mind throughout the entire process while working with the Landlord’s realtor. He provided great insight and support throughout the entire process, while ensuring to support our best interests.

Thank you Justin for all your amazing work. We look forward to working with you again in the future (and if the market cools a bit, perhaps on a purchase!).

-Pirom Houth

Jenny and Justin are very helpful in finding the best place for us. I had never believed that we could meet this unit in a very short period of time. I think it should be attributed to the effort of Jenny and Justin, who filtered our criteria accurately based on their experience. Besides, they are professional to provide suggestions to us, like some of the details of the contract that we should be aware of and some conditions that we can bargain with the landlord. I am happy to meet them as they would take care of our needs and share their tips for living in Canada. To be honest, I think our relationship is more likely to be friends rather than client and agent, thanks for your help so much!

-Toni Tsui

Jenny Wu is a responsible and experienced realtor. She helped us rent a condo in Finch. Jenny patiently answered our numerous questions and guided us went through the whole rental process.

Jenny is thoughtful and professional. Her advice helped us understand the situation clearly. She also prepared contracts and documents for us.

We felt blessed meeting Jenny and really appreciated her assistance and effort. Jenny earned our trust and respect. We’d definitely recommend her to others.

P.S. Special thanks to Justin and Jenny, who helped us move into the new condo, we are super surprised and grateful for their generosity.

-Kevin Leung

Jenny was my representative for renting a condo in/around Toronto. All the while she was very responsive and provided a lot of options to choose from. When we finalized the condo, she went above and beyond ensuring we didn’t have to face much trouble with paperwork and the unit was well inspected. Highly recommended!

-Abhishek Singh

Very fast and courteous service!! We went with Jenny & Justin after a few attempts at getting our new unit leased. They found us a tenant within a few days of taking over our listing (heavily saturated with available units) in a new condo building. They were both very responsive and attentive to our needs and answered all questions we threw their way in a prompt manner. I would definitely recommend this team to anyone.

-Trung Khuu

Jenny and Justin were awesome agents. Trustworthy, honest and dedicated. They kept us at ease throughout the sales process, and got the price we were looking for! Highly recommend!!!

-Gregory Synanidis

Jenny and Justin were fantastic in helping with my condo purchase in Toronto. Not only were they the utmost professional, they were very accommodating to my busy schedule, booking showings when it worked for me. I felt they always listened to what was important for me, and not once did I feel pressured from them to make a purchase. Jenny was also very detail oriented and went out of her way to ensure I was satisfied with every aspect with my purchase. Highly recommended!

-Vince W.

Working with Justin was a straightforward, informative, and professionally run process. He was very attentive to details in structuring our offer, gave good advice without pressuring me, and was always accessible and very quick to respond to my questions and information requests.

I’ve dealt with a number of agents both when renting and buying properties and Justin was by far the most competent and helpful of any of them. When I need the services of a real estate agent in the future, I plan on working with Justin again.

-Kevin M.

We are extremely grateful for having Justin and Jenny as our partners with selling our first home and finding us a new one that we love. Justin really helped us understand the process from the beginning and was with us every step of the way always providing us with the information we needed to help with our decision making. We didn’t feel any pressure on selling or buying. He was so patient in showing us options when we were looking to find a new home in an area we weren’t familiar with. Jenny and Justin took away time from their personal days for us to make sure we had no hiccups. They are definitely a great team and highly recommend to anyone! Thanks Jenny and Justin!!

–Jen A.

Selling a house can be challenging, especially when it is that of a loved one no longer with us. Thankfully, Jenny and Justin made this very difficult experience, quick and so much easier. Right from the beginning we knew we had made the right decision. There was no pressure and once we signed with them, they worked quickly and efficiently, always available to answer the many questions we had, offering advice, and ensuring we were comfortable throughout the whole process. Being from out of town, making repeated visits to the city was not always possible and they went above and beyond to ensure everything was covered.

The home was staged beautifully and every detail in this process was taken care of. If you are looking for realtors who are detail oriented, efficient, supportive, friendly, with a great sense of humour, we would highly recommend Jenny and Justin.

–M. Masters

Thank you so much Jenny and Justin for helping me find my perfect home. This is a team that I would highly recommend to anyone looking for a real estate agent. I have worked with various other agents in the past but Jenny and Justin went way beyond my expectations with the high level of care, solid advice, attention to detail and never once did I feel them rush me to transact. There were homes that we visited where I appreciated their honest opinions (especially when a home we viewed did not meet my needs) and they provided genuine advice that helped my decision making process so much easier. I always felt they acted in my best interest, they were always available and quick to respond to any questions I had and helped negotiate the best possible price for me. They were also there to help me post closing!!

Thank you again Jenny and Justin! What is usually a stressful process for me ended up being a happy and efficient process with your help!

–J. Loh

Jenny was amazing from start to finish. She stuck through the arduous process of helping me find a house. It took me about 2.5 years to find something I was happy with and never once did she push for me to move on something that wasn’t right. If anything, she warned me away from some of the houses that seemed wrong!

I would never go with anyone else. She wonderfully helped on my closing by picking up the keys for me and was attentive through the whole process of finding the home, making the offer, and closing. I will be recommending her to all of the people I know looking for homes in the future!

–L. Spontaneo

As a first -time home buyer, not familiar with the real estate process, I found beginning the search for a home a little overwhelming. As a result, it took me a while to actually start. With so many agents to choose from it was a difficult task. With the help of my family we discovered the website of Jenny Wu- Sales Representative (RE/MAX Hallmark Realty Limited). A little apprehensive but willing to begin the process I reached out.

After contacting Jenny, I immediately felt like I was in good hands. Even before looking at the first condominium or signing any documents I found Jenny to be available for every question I asked. She even urged me to take my time before signing any paperwork with her saying others normally shop around. I signed with Jenny and I am so pleased with my choice.

Jenny Wu, is extremely passionate, hardworking and she is extremely knowledgeable about the industry. She also genuinely has your best interest at heart and strives to find you everything on your wish list. She even made sure I did not compromise at those times when I might have been willing to.
She treats you like family and provides extremely beneficial knowledge with each unit that you see. For those unfamiliar with purchasing real estate, Jenny is an absolute asset. With each unit you see you get an honest opinion about the positives and negatives from an investment point of view to potential resale issues and more.

She is always available and keeps you completely updated at all stages of the process. Furthermore, when you finally decide on your “new home” she goes out of her way to note any possible issues with the unit and also to secure you the best price possible.

She also works on your schedule, whether you prefer to see places in the morning, afternoon or evening, she will co-ordinate. She also never settles. If you haven’t satisfied most of the elements on your list she tells you that she will keep looking while staying on top of other homes that you are on the fence about. You can be assured that Jenny will do everything she can to not lose a place that you potentially would call home!

I will be recommending Jenny to all of my friends and family and anyone else who ever asks me about real estate. Don’t trust anyone with your home purchase. As Jenny says this is not something you should take lightly.
When buying real estate, you need someone who has your best interests at heart.

Going with Jenny is not only a safe bet but the best bet one could possibly make on one of the biggest decisions of one’s life.

–M. Laurie

Selecting a partner to help navigate through one of life’s biggest decisions, the sale or purchase of a home, is never an easy decision or process. But we couldn’t be happier with our decision to have Justin and Jenny represent us in selling our home. They were always available to listen attentively to our needs, answer our many questions, and provide valuable and objective insight and advice into the real estate market.

Justin and Jenny represented our home with the utmost professionalism and care, and helped us achieve the best possible outcome for our family. We would wholeheartedly endorse Justin and Jenny to our friends, family and anybody looking to buy or sell a home. It will easily be the best decision you will make, and we believe you will be thrilled with the outcome.

–Mary Anne L. and Keith L.

I’ve known Justin well for a decade even before he was involved in real estate, and what stands out about him as a person and why we used him as our agent is because he does everything with integrity and puts clients first.

Justin helped us find our forever home this past winter. Throughout the process, he was always NO-PRESSURE, flexible, responsive, and eager to help. Getting us into the wrong home or something over-budget or even over-paying for something within our budget was never a consideration. He truly wants to help his clients find something that meets their needs and desires, and in the end to feel not just good, but great about their decision. From house search, to negotiation, to closing, he put our interests ahead of his in literally every aspect, even more than anyone could ask for.

I would recommend Justin and Jenny in a heartbeat.

–Chris L.

Jenny is a trusted advisor, going above and beyond to ensure her clients get the best deal and are informed of every detail. She is diligent, prepared, knowledgable, and always a pleasure to work with.

We were extremely fortunate to work with Jenny. She is a professional who truly understands the business and market, covers all ends and moves the deal forward. She also put in considerable effort to find our perfect place. I attribute the place we got, our price, and the smooth process entirely to Jenny.

I’ve recommended Jenny to friends, and recommend working with her to anyone.

–A. Giurgia

The best experience I’ve ever had with an agent by far. Jenny worked closely with me to find the perfect place. She was extremely diligent and flexible.

Jenny simply goes above and beyond for her client and most importantly she listens and considers preference when scouting properties.

She was with me every step of the way, assured that my bid was received promptly, and negotiated on my hehalf when it was appropriate. She’s diligent, fierce, and a joy to work with! 100% recommend.

–Al Ejo

We were so fortunate to have worked with Jenny and Justin! Being new to Toronto, and Ontario, they were incredible in understanding our needs and made recommendations on areas that would best suite these needs. They took the time to ask what was important to us and tailor the homes based on what they learned. They walked us through the entire process and we quick to follow up on new locations and ensure we had all the information we needed to find an amazing place! Incredibly accommodating and worked around our schedules and were wonderful in providing advice. They are one of the best things that has happened to us since moving to Toronto! I would give them a glowing reference and would highly recommend them!

–Mary V.

I would recommend Jenny & Justin Wu without hesitation. I have worked with many realtors and Jenny and Justin are hands down the best – the best in service, attention to detail, meticulous, and goes above and beyond. I have used them both for a sale and a purchase and found both experiences to be extremely positive. They are easy to work with, always available, and I will reiterate that their attention to detail, which I believe is critical in real estate transactions, is hands down the best – I feel that I can trust them implicitly. They also made me feel like I was their only client. In all, I’ve had only positive experiences with this team.

–Macy M.

We met with Jenny and Justin while we were interviewing several potential agents to sell our house. They were the only agents to maintain regular follow-up, and keep us updated on the market and recent comparable sales in our neighbourhood. When we gave them rather short notice that we were ready to list our house, they were able to get the process started impressively quickly! They really worked hard on the promotional material, and we felt confident that the house was being marketed in the best way possible. Their approach worked, as we had 6 pre-emptive offers prior to offer day (even prior to the open house!) and sold for over asking price. We would use them again ourselves in the future and have no hesitation in recommending them to anyone else.

–Katie M. and Juhan L.

I am pleased to provide a reference for Jenny Wu who recently sold our home. She knew the market well, based on research and experience. She was very professional in setting my expectations (which she exceeded), she has great contacts that helped me get the house ready and staged (which increased the value), she handled unexpected issues with grace and calm. I was travelling a lot at the time and she took over the project with total confidence and enabled me to do other things without a worry. She sold our somewhat unique house in a week for exactly what she told me up front she thought it would be worth (if I fixed a few things and staged it properly), which was 5% above what I thought it was worth.

I highly recommend Jenny as a professional and trustworthy person with a good sense of the market and a good personality for dealing with the people and issues that might arise.  I will definitely use her again.

–W. Mills

Our friend referred Jenny to us. She worked tirelessly with us for a year or so, sending new listings and giving us her undivided attention and expert opinion.

When we made offers she researched the property and gave us the pros and cons. Advised us on the bidding etc, explained in great detail what all the paper work was for.

When we finally got an apartment, Jenny got all the paper work ready.  She took our son to check the apartment over, got all the paper work for the maintenance etc. This took care of all the worry so we could enjoy our holiday!!!!  When we got back we closed the deal. Everything ran so smoothly!!!

WOW!!! What a great agent!!

Jenny is the best agent we have dealt with and without a doubt we would recommend her to our friends, and without second thoughts use her again!!!!!

Thank you very much Jenny

–Gerald & Gim

Jenny – Thank you for an outstanding job on getting my house rented! Your excellent marketing of my property helped me get top dollar for my house in a very slow time of the year (dead of winter) and you made the whole process so easy for me. I could not have rented my house as quickly and for as much as I did without your support and guidance as my agent.

I would love to keep in touch with you and connect you with any of my friends and family who are looking to sell their place – you will do wonders for them, as well! Thank you!

–L. Hung

We are writing to give our real estate agent Jenny Wu our highest recommendation for her service in purchasing a new home in the Vaughan neighbourhood.  Jenny possesses all the key attributes of an excellent broker.  She is experienced and knows her market very well.  She is professional, hard- working, responsive and reliable.  Jenny takes great pride in her work.  Throughout the process of finding us a new home, she always made sure that we were happy and satisfied with its progress. Jenny’s determination, effort and her patience were most appreciated.  We also value her role in counselling us both in the evaluation of listings and in understanding the legal agreements and paper work.

We are thrilled with our new home.  Our experience working with Jenny was pleasant and rewarding. We are happy to have worked with Jenny and to have her represent us as our agent.  We do not hesitate to recommend Jenny Wu as a realtor.

–K. and W. Lee

Jenny Wu is one of the most professional, and personable agents I have ever met.  She worked harder then anyone I know to make sure that every detail was checked, and surprised us with the amount of research she did for us.  She is caring, thoughtful, an amazing negotiator,  and such a great listener.  She was able to establish a strong interest, and got us the best price for our home.  We consider her a part of our home team and will continue to work with her for many years to come!

–M. Yudina